Returns & Exchanges
We want you to love your gear, which is why we offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, hydration accessories must be unopened and in their original heat-shrunk wrap to qualify for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your unused products in their original packaging, ensuring all tags and protective seals are intact.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing